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FAQs

ACCOUNT CREATION

Q. HOW DO I CREATE A WINE OWNERS ACCOUNT?

Creating your Wine Owners account is easy – complete our registration form, providing your name and a valid email address, wait for the verification email, then start adding your wines.

Create an account now

Q. HOW MUCH DOES IT COST TO JOIN WINE OWNERS?

It is completely free to join Wine Owners. You will be able to select from different types of account in the future, based on increased functionality we offer in the future. These accounts may incur charges, but the essential Wine Owners functionality and content will always be available to everyone.

Create an account now

Q. WILL WINE OWNERS RETAIN MY CREDIT CARD DETAILS?

No. In the interests of security and data protection, Wine Owners does not store credit card details. Your payment is taken by Worldpay, a global leader in payments processing.

Read our privacy policy


CREATING A CELLAR

Q. HOW DO I CREATE A NEW CELLAR?

You can create a new cellar by one of two ways. Either by clicking the "Add cellar" link in the toolbar, or in the Wine Wizard, once you have found the wine you want to add, you will be given the option to add it to an existing cellar or create a new one.

Q. CAN I CHANGE OR EDIT PERSONAL DETAILS OR CELLARS?

You can edit personal details, and amend cellar details that you have created yourself within preferences. Cellars that are automatically updated by Wine Owners from professional storage locations or that are managed by a wine merchant cannot be edited directly. Please contact us in this case with a request to edit a cellar name.


ADDING WINES

Q. HOW DO I ADD A WINE?

There are three methods of adding wine to your cellar:

  • Use our Wine Wizard and start typing in the name of the wine you wish to add, then let our database do the hard work!
  • Contact us to send your wine details in an Excel or MAC Numbers file

Q. HOW CAN I GET MY CELLAR TO AUTOMATICALLY UPDATE?

Depending on the professional storage facility you use, Wine Owners can create an automatic update feed to you your collection, such that when you buy or sell wines from that facility, this will automatically be reflected in your Wine Owners portfolio.

Q. THE WINE I SEARCHED FOR IS NOT FOUND?

Although we have over 5,000 top wine names in our database (75,000 including available vintages), you may well own wines that aren’t yet in our database. In this case, you can add wines yourself, checking the box to indicate to us that we don’t yet have it in our database.

Q. HOW DO I NARROW DOWN MY RESULTS?

That’s when you choose our filter option that enables you to select by several different parameters such as vintage, region, colour, wine type, price range, score range.

Q. WHY DOES THE WINE I JUST ADDED TO MY CELLAR NOT HAVE A CURRENT MARKET PRICE?

Although we will not automatically collect price history on new wines added that are not in our referential database, a current value will be appended within 7 days, and it will valued as part of your portfolio from that moment.


PORTFOLIO ANALYSIS

Q. WHAT DOES PORTFOLIO ANALYSIS REFER TO?

Portfolio is a consolidated, summary view of all your cellars and their key breakdowns. If you have only one cellar it comprises a breakdown of all the wines in that cellar by key parameters.

Q. HOW DO I COMPARE WINES & INDICES?

When you are in your portfolio, you click the Graph Icon in the far right column of the grid, to bring up the historical price graph of that wine. From here you can add other wines or indices to compare performance.


STORAGE

Q. WHERE WILL YOUR WINES BE STORED?

Your wines are stored at Vinotheque or Locke-King, both historic locations specifically selected for the storage of fine wine, offering constant ideal temperatures and humidity.

Q. HOW CAN I BE SURE THE WINE IS HELD IN MY NAME?

A Certificate of Title will be available online, encompassing the wine description, bottle size, pack size, your name, and the rotation number.

Every pack of wine has a rotation number that identifies it uniquely. In that way, every case of wine you store will have your name on the pack and your name on the Certificate of Title.

Q. AM I INSURED?

Costs include all risks insurance taken out by the warehouse keeper at replacement value whilst in the warehouse. There are insurance limits for wine in transit of £200,000 per van. Please contact us if you would like insurer details, or for enquiries about handling high value shipments.

Q. WHAT WILL PHOTOGRAPHS LOOK LIKE?

Photography of original wooden cases is as follows:

  • a photograph of the outside of the box, end-on, showing any rotation number labelling and other paperwork adhered to the case.
  • a photograph of the wines lying inside the case, after the top panels of the case have been removed.
  • where wines are wrapped in tissue paper, this is left on.
  • a photograph of the wines backlit so as to clearly identify the fill levels
    • front
    • back (where there may be strip labels)

WINE PASSPORT

Q. WHAT IS THE WINE PASSPORT?

The Wine Passport is a virtual set of documents to allow you to prove the provenance and condition of your wine. Provenance increasingly justifies the best prices for the best stock, or facilitates the quickest trade.

Q. HOW DO I UPLOAD PHOTOGRAPHS TO MY WINE PASSPORT?

From within the individual wine record, click the Wine Passport tab. Scroll down to the section titled Inspection Photos and click the icon in the top right corner of this box. This will bring up a pop-up window allowing you to locate the photographs on your computer and upload them to your Wine Passport.

Q. HOW DO I UPLOAD INVOICES, TITLE DOCUMENTS?

From within the individual wine record, click the Wine Passport tab. Scroll down to the section entitled Provenance Documentation and click the icon in the top right corner of this box. This will bring up a pop-up window allowing you to locate the documents on your computer and upload them to your Wine Passport.

Subscribe Now!

Register with Wine Owners for your complimentary subscription.

Simply create an account and start using Wine Owners immediately to catalogue and value your portfolio; review performance; decide what to drink now and what to lay down; inform your next purchases and research what to sell. It's a total solution for your life in wine.

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